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  • Servant leader certified in project management with 17 years global experience in financial services and telecommunications.
  • Lifelong learner continuously seeking out new knowledge to grow personally, professionally, and discover innovative approaches to solving business problems.
  • Proud supporter of volunteerism with a variety of prominent organizations and committees within Scotiabank.

  james@jamesdurling.ca  |    (416) 669-6509

Certifications

Biography

My career started in 2000 as a contact centre agent for Rogers Communications and progressed into a variety of support roles and later management. Following an enlightening 10 years at Rogers Communications and completion of the Business Studies program at Seneca College I accepted an Associate Director opportunity at Bell Canada for their Contact Centre Business Intelligence team.

As my career progressed I learned the business benefits realized through proper application of project management methods & tools. Following my position at Bell Canada in 2011 I continued to study project management and in October 2011 I was certified as a Project Management Professional (PMP) by the Project Management Institute.

After 12 successful years in telecommunications, I decided to learn a new industry. In 2012 I accepted an offer from Scotiabank for the Senior Manager Call Management & IVR. This opportunity has enabled me to learn the financial services industry, apply my project management and contact centre expertise to strategic global projects.

Recognizing the increasing demands on organizations to deliver business value faster and the rampant adoption of Agile, I studied and applied Agile project management methodologies in my projects at Scotiabank and was certified by the Scrum Alliance as a Certified Scrum Product Owner (August 2016) and later as a PMI-Agile Certified Practitioner (PMI-ACP) by the Project Management Institute (October 2016).

I value the knowledge that I have acquired during my career and have enjoyed giving back to the community with several prominent organizations and committees within Scotiabank.

As a proud resident of Toronto I enjoy exploring the city with my wife, Bice, and our daughter Serena. During my free time I seek out opportunities to network, cycle, and run.

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Awards